Today, I’m joined by Carter Barnhart, CEO and co-founder of Charlie Health.
Charlie Health provides virtual intensive outpatient treatment for serious mental health and substance use disorders — serving children, teens, and adults across 40 states.
In this episode, we discuss making life-saving behavioral healthcare accessible at scale.
We also cover:
- Securing over 850 insurance contracts
- Proving the ROI of virtual intensive treatment
- Leveraging group-based connection for healing
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Chapters:
(00:00) Introduction
(01:15) Charlie Health’s mission
(03:10) Proving virtual intensive treatment works
(05:06) COVID as the catalyst
(06:33) Building a world without suicide
(07:10) The care model
(08:25) Community-based referral network
(09:00) Personalized matching and group-based treatment
(10:15) Connection as the foundation
(11:15) Long-term outcomes tracking
(12:26) Insurance accessibility
(13:20) Quality care at scale
(14:32) Transparency
(16:00) Building trust with clinicians
(17:05) Core values
(19:00) Bridging the gap in behavioral healthcare
(20:30) Trust as the foundation of data collection
(21:20) Success stories to combat stigma
(22:35) Destigmatizing high-acuity mental health
(24:15) Moving the needle through shared stories
(26:00) AI augmenting clinician work
(27:50) Charles the AI scribe
(29:00) AI vs. human connection
(30:15) Expansion
(31:30) KPIs
(32:27) Profitability and scholarships
(33:10) Learn more and join the team
(33:40) Conclusion
